Our most common questions:

1) Why are your prices so low, sometimes it is even scary, is something wrong with the merchandise?

We get this query all the time and our customers, such as yourself, even though happy with the lower rates are always curious about this, there are multiple reasons for this, We go straight to the source to buy, hence eliminating the middle men. We buy merchandise in volumes and bulk throughout the world and that gives us an upper hand while negotiating the price and we pass on those savings to our customers, in other words you are actually getting retail merchandise at bottom rock prices.
 

2) What is your return/refund policy?

We want you to be completely satisfied with your purchase. Hence we offer 30 days risk free full refund/replacement facility, in other words you have 30 days privilege to examine the product and if for any reason, you are not satisfied, a full refund of the merchandise minus the shipping charges will be made to you, there will be no questioned asked or any lengthy procedure be followed.  You are welcome to have the jewelry tested or appraised during the 30 day trial that time.

Exchange/Return Instructions & Shipping.

Exchange/Return Instructions

If you received the wrong product or a damaged/defective item, you can return the item and receive a full credit for the cost of the merchandise under our return policy. To return an item:

1. Notify our Customer Care department by filling form located under detail order description in your account 5 days of delivery and provide us with the information included on form:

-Quantity you are returning

-Reason for return (wrong item, damaged, or defective item)

-If damaged or defective, describe it as well as list any missing items.

We will contact you by e-mail and notify you of the status of your return. You will be also given a Return Material Authorization (RMA).

2. Include the shipping invoice and the RMA number with the item you are returning. If you prefer replacement, please put a note inside your return and we will ship you the replacement. If you are asking for a refund, your refund will be processed within 7 to 14 days after we receive your return, and you will be notified via e-mail.

3.  Returns to address provided.

4.  Repack the product in a way that does not cause the merchandise any damage. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed on the Return Feedback Form.

Shipping to our customers

3) Will you email me the corresponding package tracking number?

Yes, you will receive the tracking # after your order is shipped.

4) Which carrier do you use to ship orders to your customers?

Orders are shipped via Fedex, or Priority mail, USPS.

FedEx 2 days Delivery Second business day Noon delivery-Approximately:--$0 Free

As per the FedEx policy we are unable to deliver shipments to P.O. Box addresses.

USPS--Priority mail to address or PO Box 3-5 days-Approximately:--$0 Free Please note: For on time deliveries we will appreciate your placing orders by 3:00 PM, Eastern Standard Time Monday.

We ship the orders- Monday through Friday (excluding National holidays) to the corresponding addresses in the United States.

5) When will you ship my order?

Your order will be shipped within 24-48 hours after receipt of payment. You will be informed if for any reason the order is delayed. Please note that weekends and holidays are not counted as business days.

6) Is my merchandise insured? Yes, merchandise is insured and cost of insurance is free.

Note: To find details on the diamonds and gemstones and the related jewelry posted on this website as to their grade and clarity and to find gemstone properties visit our enhancement page. 

Privacy Policy
 

We are fully committed to protecting your privacy. We use the information we collect to enhance your shopping experience at our web site. We do not distribute your personal information to outside parties.

Why do we collect information about you?

In order to process an order, we need to know your name, e-mail address, shipping address, credit card number, and expiration date. This information allows us to process and ship your order, while keeping you up to date of your order status via email.

How do we protect your personal information?

When you place orders or access your account information, we offer our secure server Paypal.  You will seamlessly be taken to the Paypal payment site where your purchase is done with complete security.

Will we distribute your personal information to outside parties?  Do you make use of cookies?

We will not distribute your personal information to other organizations, businesses or individuals.  We do not used cookies of any type.  We do not track our customers.

Unsure about buying jewelry over the internet?

Just like shopping at your local jewelry store the most important thing to do is ask the right questions before you buy.  A good idea is to read up on the type of stone you are interested in purchasing.  For example, if it is a diamond read about how to spot fakes and as much as you can about the nature of the stone.

Knowing the four C's for diamonds and the four C's of colored gems helps the purchaser ask educated questions about diamonds and colored gems.  Remember that with diamonds jewelers sometimes use the term points in reference to the carat weight.  Also keep in mind the various terms used to describe metal products that are not gold (gold look alike) such as; rolled gold plate, gold filled, gold overlay, gold electroplated, gold plated.  There are also and various purities of gold such as 10k (41%), 14k (58%), 18k (75%) 22k (92%), and 24k (100% pure).  The various percentages tell us how much gold to another metal is in the composition.  Gold is mixed with other metals (copper, silver, zinc, nickel) to introduce hardness or to create various colors of gold like white gold, green gold or reddish gold.  Hardness is introduced into gold, because, the metal in its purest form is too soft and some stones such as diamonds, rubies or sapphires can cut their way out of the settings.  Also, rings which are exposed to daily activities require a harder form of gold than other pieces such as earrings.

Your online jewelry store will offer the best prices in jewelry (than regular walk in stores) because they have less overhead and can reach more customers.  In addition, shoppers can visit websites that specialize in comparative prizing.  These websites obtain prices form various stores when a key word is entered in their search box.  The items brought back from the search are not identical and this is good, because, you can shop around and look for the styles and prices that fit your particular budget. 

One good piece of information to know is that retailers have been warned by the FTC (Federal Trade Commission) guidelines not to advertise "a retail price as a wholesale price to the public."  If you see a retailer clearly breaking this regulation you can report them to the FTC and they will be fined and forced to change sales tactics.  Remember the "whole sale prices to the public" is only a sales strategy and a gimmick. 

Copyright © 2006 All Rights Reserved.  Articles are Page protected by COPYSCAPE do not copy